Privacy Policy

Effective date: 1 August 2026

Recall Engine is operated in Singapore ("Recall Engine," "we," "us" or "our").

This Privacy Policy explains how we collect, use, disclose, store and protect information when you visit our website, submit an enquiry or communicate with us.

1. Information We Collect

Information you provide

We may collect information that you voluntarily provide, including:

your name;
work email address;
company name;
job title;
company website;
links to publicly available articles, reports, webinars or other source materials;
information included in your message;
proposal, agreement and billing information;
and subsequent communications with us.

Information collected automatically

Our website, hosting provider and security services may automatically collect limited technical information, including:

internet protocol address;
browser and device information;
approximate location derived from the internet protocol address;
date and time of access;
pages visited;
cookie identifiers and similar online identifiers;
interaction and usage information, such as page navigation and session activity;
referring page;
and website security or error logs.

We use Google Analytics and Microsoft Clarity to understand website traffic and how visitors use our website, improve content and monitor performance. These providers may collect information using cookies, scripts or similar technologies and process it under their own privacy policies. You can manage cookies through your browser settings, though disabling them may affect measurement or some website functionality.

2. How We Use Information

We may use collected information to:

respond to enquiries;
determine whether the Recall Engine pilot or another service is suitable;
research the company that submitted the enquiry;
review publicly available source materials;
prepare requested examples, proposals or pilot outlines;
communicate about prospective or active services;
enter into and administer service agreements;
process and record payments;
deliver services and customer support;
maintain records of communications and client preferences;
protect the website and prevent misuse, fraud or security incidents;
improve our services, processes and website;
comply with legal, regulatory, accounting and contractual obligations;
and establish, exercise or defend legal rights.

We may use aggregated or de-identified information to understand service demand, improve internal systems and develop general business processes, provided that the information does not reasonably identify an individual or confidential client material.

We do not claim unrestricted ownership of personal data submitted through the website.

3. AI-Assisted and Cloud Processing

Recall Engine may use third-party software, cloud infrastructure and AI-assisted tools to support activities such as:

organising information;
reviewing public source materials;
preparing research;
drafting content;
editing;
quality checking;
communication;
storage;
and service administration.

Information will be shared with such providers only to the extent reasonably necessary for the relevant purpose.

Do not submit passwords, private cybersecurity information, regulated data, highly confidential information or sensitive personal information through the public website form.

Any processing of confidential client materials will be governed by the applicable service agreement and agreed working process.

4. Disclosure of Information

We may disclose information to:

website-hosting and infrastructure providers;
email and communication providers;
payment and banking providers;
cloud-storage and productivity providers;
AI-assisted service providers used in delivering or administering the service;
professional advisers such as accountants, lawyers or insurers;
authorities where disclosure is required or permitted by law;
and a purchaser or successor in connection with a genuine restructuring, merger, acquisition or transfer of the business.

These parties may process information only for the relevant service or lawful purpose.

We do not sell personal data to data brokers.

5. Marketing Communications

Submitting a pilot enquiry does not automatically enrol you in a general marketing newsletter.

We may contact you regarding:

your enquiry;
requested information;
a proposed or active service;
administrative matters;
and reasonable follow-up directly related to the enquiry.

Where separate consent is required for unrelated promotional communication, we will request it separately.

You may ask us to stop promotional communication at any time.

6. Retention

We retain enquiry information only for as long as reasonably necessary for the purposes described in this Policy.

Unless a longer period is required for legal, accounting, dispute-resolution or contractual purposes:

unsuccessful enquiry records may be retained for up to 24 months after the last meaningful interaction;
active-client information may be retained for the duration of the relationship;
and contractual, invoicing and transaction records may be retained for the period required by applicable law.

Information that is no longer required will be deleted, anonymised or securely archived where appropriate.

7. International Processing

Some service providers used by Recall Engine may process or store information outside Singapore.

Where personal data is transferred internationally, we will take reasonable steps to ensure that it receives a standard of protection appropriate to the applicable legal requirements.

8. Security

We use reasonable administrative, technical and organisational safeguards designed to protect information against:

unauthorised access;
accidental loss;
misuse;
alteration;
and unauthorised disclosure.

No internet transmission or storage system can be guaranteed to be completely secure.

9. Access, Correction and Withdrawal

Subject to applicable law, you may contact us to:

ask what personal data we hold about you;
request correction of inaccurate information;
withdraw consent for a particular use;
object to or restrict certain processing where applicable;
or request deletion of information that we are no longer required to retain.

Withdrawal of consent will not affect uses already lawfully completed. It may affect our ability to respond to an enquiry or continue providing a service.

10. Third-Party Websites

Our website may contain links to client websites, source materials, payment services or other third-party websites.

We are not responsible for the privacy practices of websites that we do not control.

11. Children

The website and services are intended for business users and are not directed to children.

We do not knowingly collect personal data from children through the website.

12. Changes to This Policy

We may update this Privacy Policy when our services, website, providers or legal obligations change.

The updated Policy will be published with a revised effective date.

13. Contact and Data-Protection Enquiries

For privacy enquiries, access or correction requests, or withdrawal of consent, contact saurab@recallengine.net.